Your Ultimate Moving Out Checklist: Dubai DEWA Disconnection & More
Published on August 27, 2025
Introduction: Your Stress-Free Guide to Moving Out in Dubai
Moving out in Dubai? It can feel overwhelming, but we have you covered. This guide provides a complete, step-by-step checklist for a smooth and successful move-out, with a special focus on the most critical task: the DEWA disconnection process. Following these steps is key to getting your full security deposit back quickly and ensuring a clean exit from your old home.
For any tenant in Dubai, properly closing your Dubai Electricity and Water Authority (DEWA) account is non-negotiable. Missing a step can lead to frustrating delays and financial losses. This definitive guide will walk you through everything you need to know, from handling your final bill to getting your DEWA deposit refund. For a broader overview of the entire moving process, you can also check out our Top 10 Tips for a Stress-Free Move in Dubai.
The "Big 3" Checklist: Before You Cancel DEWA
DEWA disconnection is a crucial step, but it's not the first one. Before you can even begin the process, you need to have these three things sorted out.
1. Landlord Notification
As per your tenancy contract, you must give your landlord or their agent formal notice that you are not renewing your lease. This is usually done 60-90 days before the contract expires. Confirm your official move-out date in writing.
2. Ejari Cancellation
Your Ejari certificate is the official record of your tenancy. Once you and your landlord have agreed to end the tenancy, the Ejari must be canceled. This is typically done at an approved typing center and is required before the landlord can rent the property to someone new.
3. Final Property Inspection
Schedule a final walkthrough of the property with your landlord or real estate agent. This is when you will hand over the keys and they will assess the property's condition to determine any deductions from your security deposit. It's best to schedule this for after your belongings have been moved out and the property has been professionally cleaned.
Your DEWA Disconnection Process: A Step-by-Step Guide
With the "Big 3" handled, you are ready to tackle the most important part of your moving out checklist Dubai DEWA process.
Step 1: Choose Your Disconnection Method
You have three ways to submit your DEWA disconnection for tenants. Online is by far the easiest.
Option 1: The DEWA Smart App (The Easiest Way)
- Log In to the DEWA Smart App on your smartphone.
- Select Your Account and tap on "Deactivate." This is the move-out service.
- Enter Your Details: You will be prompted to enter your move-out date and choose your security deposit refund method.
- Submit your request.
Option 2: The DEWA Website (Online Portal)
- Log In to your account on the official DEWA website.
- Navigate to the "Billing" or "Consumer Services" section.
- Find and select the "Move-Out Request" option.
- Follow the on-screen instructions, which are very similar to the app process.
Option 3: DEWA Customer Happiness Centre (In-Person)
You can visit any DEWA Customer Happiness Centre, but this is the slowest method. You will need to take a ticket and wait. Bring your Emirates ID and DEWA account details with you.
Step 2: Provide the Key Information
To successfully cancel your DEWA account, you will need the following information handy:
- Your DEWA Account Number: Found on any of your previous bills.
- Your Emirates ID.
- Your Move-Out Date: The date you want DEWA to stop supplying electricity and water.
- A Valid IBAN: Your International Bank Account Number for a UAE-based bank account. This is for your security deposit refund.
- A UAE Mobile Number: To receive updates and notifications.
Step 3: Pay Your Final Bill
- Once you submit your request, DEWA will generate your DEWA final bill within 24-48 hours.
- This bill will include your consumption up to the move-out date, plus any disconnection fees.
- You will receive an SMS and email notification when the final bill is ready.
- You can pay this final bill easily through the DEWA app, website, or at any approved payment channel.
Step 4: Receive Your "Move-Out Notification Certificate"
After you have paid your final bill, DEWA will email you an official Move-Out Notification Certificate. This is your proof that the account is closed and settled. Keep this document safe, as your landlord may ask for it before returning your rental security deposit.
How to Get Your DEWA Security Deposit Refund (The Best Part!)
This is the question on every tenant's mind. DEWA has made this process very efficient.
Refund via IBAN (Bank Transfer)
This is the fastest and most recommended method. When you apply for disconnection, you provide your UAE bank account's IBAN. The DEWA security deposit refund will be automatically transferred to your account within 3-5 business days after your final bill is paid.
Refund via Cheque
You can opt to have a cheque issued in your name, which you would need to collect from a DEWA centre. This is a much slower process and is generally not recommended.
Refund via Transfer
If you are moving to another property within Dubai, you can request to have your security deposit transferred to your new DEWA account. This is a convenient option that avoids having to pay a new full deposit.
The Rest of Your Dubai Moving Out Checklist (Don't Forget These!)
DEWA is done, but your checklist isn't finished.
Chiller / Cooling Disconnection (Empower, Emicool, etc.)
This is a critical step that many people forget. In most newer buildings in Dubai (JLT, Marina, Downtown, etc.), your building's cooling (AC) is provided by a separate company.
- Identify Your Provider: Check your previous bills to see if you are paying Empower, Emicool, or another provider.
- Separate Process: You must contact them directly to request a final bill and a disconnection clearance certificate. The process is similar to DEWA's.
- Landlord Requirement: Your landlord will almost certainly require this clearance certificate before returning your rental deposit.
Internet & TV (du / Etisalat)
- Contact your provider at least a week in advance to schedule the disconnection of your home internet and TV services.
- You will need to return any rented equipment (like routers or TV boxes) to one of their service centers to close your account fully.
Gas (if applicable)
If your building uses piped gas, you must also contact the gas provider to close your account and get a final bill.
FAQ: DEWA Move-Out Process
How long does the DEWA disconnection process take?
The online request takes only a few minutes. DEWA will disconnect the service on the date you specify. The final bill is usually generated within 24-48 hours.
How much does it cost to disconnect DEWA?
The fees are minimal. For a standard apartment (small meter), the disconnection fee is AED 100 for electricity and water. This is typically just deducted from your final bill.
Can my landlord cancel my DEWA for me?
No. The DEWA account is in the tenant's name and linked to your Emirates ID. The tenant is the only person who can request to close it.
What happens if I leave Dubai without paying my final DEWA bill?
This is a very bad idea. Leaving outstanding debts in the UAE can have serious consequences. You will forfeit your security deposit, and it could lead to a police case, a travel ban preventing you from re-entering the UAE, and legal issues. It's a risk that falls into the category of dangers to avoid when moving. Always settle all your bills before you leave.
Conclusion: Your Smooth, Successful Move-Out
Following this checklist methodically is your key to a hassle-free move-out in Dubai. By addressing the "Big 3" first, then handling your utilities systematically—starting with DEWA—you can ensure that you meet all your legal obligations and, most importantly, get your security deposits back in full and on time.
Now that your utilities are sorted, let's handle the heavy lifting. MoveConnector connects you with reliable, vetted movers in Dubai who can make your moving day effortless. Get your free, no-obligation moving quotes today!