Understanding UK Customs Relief (ToR1)
Moving from the UAE to the UK involves strict customs protocols. Here is everything you need to know about avoiding the standard 20% VAT charge.
Read our full UAE → UK Customs GuideWhat is the URN?
If your application is successful, HMRC will give you a Unique Reference Number (URN). You must give this number to us before we ship.
Tip: Most port delays happen because the URN wasn’t ready before the container left Jebel Ali.
The "12-Month" Rule
To qualify, you generally must have lived outside the UK (e.g., in Dubai or Abu Dhabi) for at least 12 consecutive months. Frequent business trips back to the UK can sometimes complicate this.
How to Apply for ToR1 Relief
- 1Gather Your Documents: You will need proof of UAE residency (utility bills, visa), proof of new UK address, and a list of goods (packing list).
- 2Submit Online: Visit the official GOV.UK ToR1 Portal.
- 3Receive URN: Once approved (usually via email), forward the URN to your moving coordinator immediately.